Privacy and Cookie Policy

This privacy policy explains how Wall Designer (“we”, “us”, “our”) collects, uses and protects your personal data when you visit or make a purchase from walldesigner.co.uk. We are committed to handling your data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

The data controller for this website is:

Wall Designer
Hogsthorpe, Lincolnshire, PE24 5NX
Email: [email protected]

What Data We Collect

When you place an order or contact us, we may collect:

• Your name and delivery address
• Email address
• Phone number (if provided)
• Payment information (processed securely by our payment provider — we do not store card details)
• Order history and correspondence
• IP address and browser/device information (collected automatically via cookies)

How and Why We Use Your Data

We process your personal data on the following legal bases:

• Contract — to process and fulfil your orders, send order confirmations and dispatch notifications, and handle returns or queries.
• Legal obligation — to maintain financial records as required by HMRC (we retain order data for 7 years).
• Legitimate interests — to improve our website and services, prevent fraud, and maintain security.

We do not send promotional or marketing emails. You will only receive transactional emails directly related to your order.

Who We Share Your Data With

We share data only where necessary to fulfil your order:

• Shipping carriers (Evri, Royal Mail) — your name and delivery address to dispatch your order.
• Payment processors — your payment is handled securely by our payment provider. We do not receive or store your card details.
• Google Analytics — anonymised usage data to help us understand how visitors use our site (only with your consent — see Cookies section below).

We do not sell, rent or lease your personal data to any third party.

Cookies

Cookies are small files stored on your device that help our website function and allow us to understand how it is used. When you first visit our site, you will be asked to consent to non-essential cookies.

Essential cookies are necessary for the website to work (e.g. keeping items in your basket, maintaining your session) and do not require your consent.

Analytics cookies (Google Analytics 4) are only placed if you consent. If you decline, no analytics data is collected about your visit. We use Google Consent Mode v2 to ensure this is respected.

You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site.

List of Cookies We Use

Cookie Name	Description
FORM_KEY	Security token to prevent forged requests.
PHPSESSID	Your session ID — keeps you logged in during your visit.
GUEST-VIEW	Allows guests to view and edit their orders.
USER_ALLOWED_SAVE_COOKIE	Records your cookie consent choice.
MAGE-CACHE-SESSID	Browser caching to speed up page loads.
MAGE-CACHE-STORAGE	Browser caching to speed up page loads.
MAGE-CACHE-TIMEOUT	Browser caching to speed up page loads.
SECTION-DATA-IDS	Tracks which sections of the page need refreshing.
PRIVATE_CONTENT_VERSION	Ensures personalised content (e.g. cart) is up to date.
X-MAGENTO-VARY	Server-side caching to speed up page loads.
_ga, _ga_*	Google Analytics 4 — tracks anonymised site usage. Only set with your consent.
_gcl_au	Google Ads conversion tracking. Only set with your consent.

Data Retention

• Order data — retained for 7 years to comply with HMRC requirements.
• Account data — retained while your account is active. You may request deletion at any time.
• Contact enquiries — retained for up to 2 years.

Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate data.
• Erase your data (where no legal obligation requires us to retain it).
• Restrict or object to how we process your data.
• Data portability — receive your data in a machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. There is no charge for making a request.

Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies when visiting.

Complaints

If you have concerns about how we handle your data, please contact us first and we will do our best to resolve it. You also have the right to lodge a complaint with the UK’s supervisory authority:

Information Commissioner’s Office (ICO)
ico.org.uk — 0303 123 1113

Changes to This Policy

We may update this policy from time to time. Any changes will be published on this page. This policy was last updated in June 2026.